login   |    register
For all military ground-force modelling subjects.
Quick response from Modelcollect
Member Since: September 18, 2007
entire network: 127 Posts
KitMaker Network: 1 Posts
Posted: Sunday, June 18, 2017 - 07:08 PM UTC
Bought the E-100 Flak88 kit sealed in plastic from my LHS Saturday but on opening it at home I found the tracks were missing. I emailed Modelcollect and asked about getting a replacement set and offered to pay for them if necessary. This morning, Monday, I received a response that a replacement set has been shipped at no cost ! Talk about quick response to a customer's needs, 3 days over a weekend.

This is my first experience with a Modelcollect 1/72 kit as I typically build 1/35 and larger (old eyes, etc) but I was surprised at the quality and parts count in this little box. And with service like that they will be on my shopping list a lot more now.
Visit this Community
Queensland, Australia
Member Since: September 04, 2015
entire network: 1,079 Posts
KitMaker Network: 212 Posts
Posted: Monday, June 19, 2017 - 02:11 AM UTC
It is a shame that this level of service is not the norm