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Armor/AFV
For all military ground-force modelling subjects.
Quick response from Modelcollect
sauron
Member Since: September 18, 2007
entire network: 113 Posts
KitMaker Network: 1 Posts
Posted: Monday, June 19, 2017 - 02:08 AM GMT+7
Bought the E-100 Flak88 kit sealed in plastic from my LHS Saturday but on opening it at home I found the tracks were missing. I emailed Modelcollect and asked about getting a replacement set and offered to pay for them if necessary. This morning, Monday, I received a response that a replacement set has been shipped at no cost ! Talk about quick response to a customer's needs, 3 days over a weekend.

This is my first experience with a Modelcollect 1/72 kit as I typically build 1/35 and larger (old eyes, etc) but I was surprised at the quality and parts count in this little box. And with service like that they will be on my shopping list a lot more now.
Vicious
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Queensland, Australia
Member Since: September 04, 2015
entire network: 747 Posts
KitMaker Network: 133 Posts
Posted: Monday, June 19, 2017 - 09:11 AM GMT+7
It is a shame that this level of service is not the norm